Check our FAQ’s page before contacting us

Our Contact Details:

  • Contact: Charlotte & Leo
  • By Telephone: 07725 461 181
  • By Email: Use the contact form provided
  • By Post: The Bondgate, 22 Bondgate Without, Alnwick,
    Northumberland, England. NE66 1PN

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Terms & Conditions

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards. Parking is next door to the Bondgate Boutique in ‘The Ploughs car park’. Please don’t park in any other neighboring car parks other than that of The Plough Hotels, a (large graveled car park).

A Self Check-In Service from 17:00 onwards:
If your arrival is after 17:00 you will be given an access code to the front door. We will send this information via text once you have telephoned us with ETA prior to your arrival.

Rooms should be vacated by 10.00am on the day of your departure.

Booking Terms:
Online or over the telephone bookings must be secured either by using an acceptable valid credit/debit card or by sending us a cheque. In the event of a ‘no show’ the full amount of the entire stay will be charged in full.

Flexible Rates – Bookings can be cancelled up to 48 hrs before 15:00 on the day of check in free of charge. Bookings cancelled less than 2 days of check-in will incur a charge of 100% of the booking total.

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card  is not available.

Settlement of Account:
Settlement of your account is by cash, cheque or card.

Wedding or Partygoers:
We ask that you treat the Bondgate Boutique as you would your own home, respect that of the other guests staying at the same time, should you return to your room late into the evening from your wedding or party event ‘please be quiet’. The Bondgate Boutique specialises in providing a discreet and quiet establishment. For this reason we don’t allow guests to bring back to the Bondgate any ‘none paying’ customers. Damage to any fixtures or fittings will be charged in full and added to your bill for full payment on departure.

No Smoking:
For the comfort and safety of all guests in the Bondgate Boutique, we are exclusively non-smoking throughout. Abuse of this condition will incur a £100 surcharge fee to cover the cost of additional cleaning. In the event of Fire Alarm Activation an additional charge of £100 will be incurred to cover the costs of the Fire Brigade call out.

No Pets:
We have a strict ‘no pets’ policy.

No Children:
We have a NO CHILDREN under 15 policy in place (includes toddlers). The rooms at The Bondgate are in close proximity to one another. We cater exclusively for couple and business travellers who have chosen us for our discreet and quite atmosphere.

Takeaway Foods:

Takeaways (cooked fast foods) – We ask for you ‘NOT’ to bring fast foods back to the Bondgate Boutique. The smell gets into the very fabric of your bedroom –  including the chairs, curtains and throws etc.

Spillages are inevitable, however please inform us immediately if you should spill anything onto our carpets etc. This will allow us to rectify any further possible damages.

Mattress Damage (replacement costs):
We reserve the right to charge (individual guests or lead guests) for the 100% replacement of any mattress that has been compromised by urine. Replacement costs for – King Size mattress: £450.  Super King-Size mattress: £690.

Damage to The Bondgate property:
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent, accidental or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

CCTV is in operation (throughout the hallway) at The Bondgate Boutique.