FAQ’s – Facts & Questions

What are the Terms & Conditions of stay?

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards. Parking is next door to the Bondgate Boutique in ‘The Ploughs car park’. Please don’t park in any other neighboring car parks other than that of The Plough Hotels, a (large graveled car park).

A Self Check-In Service from 18:00 onwards:
If your arrival is after 18:00 you will be given an access code to the front door. We will send this information via text once you have telephoned us with ETA prior to your arrival.

Departure:
Rooms should be vacated by 10.00am on the day of your departure.

Booking Terms:
Online or over the telephone bookings must be secured either by using an acceptable valid credit/debit card or by sending us a cheque. In the event of a ‘no show’ the full amount of the entire stay will be charged in full.

Cancellations:
Flexible Rates – Bookings can be cancelled up to 48 hrs before 15:00 on the day of check in free of charge. Bookings cancelled less than 2 days of check-in will incur a charge of 100% of the booking total.

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card  is not available.

Settlement of Account:
Settlement of your account is by cash, cheque or card.

Wedding or Partygoers:
We ask that you treat the Bondgate Boutique as you would your own home, respect that of the other guests staying at the same time, should you return to your room late into the evening from your wedding or party event ‘please be quiet’. The Bondgate Boutique specialises in providing a discreet and quiet establishment. For this reason we don’t allow guests to bring back to the Bondgate any ‘none paying’ customers. Damage to any fixtures or fittings will be charged in full and added to your bill for full payment on departure.

No Smoking:
For the comfort and safety of all guests in the Bondgate Boutique, we are exclusively non-smoking throughout. Abuse of this condition will incur a £100 surcharge fee to cover the cost of additional cleaning. In the event of Fire Alarm Activation an additional charge of £100 will be incurred to cover the costs of the Fire Brigade call out.

No Pets:
We have a strict ‘no pets’ policy.

No Children:
We have a NO CHILDREN under 15 policy in place (includes toddlers). The rooms at The Bondgate are in close proximity to one another. We cater exclusively for couple and business travellers who have chosen us for our discreet and quite atmosphere.

Takeaway Foods:

Takeaways (cooked fast foods) – We ask for you ‘NOT’ to bring fast foods back to the Bondgate Boutique. The smell gets into the very fabric of your bedroom –  including the chairs, curtains and throws etc.

Spillages:
Spillages are inevitable, however please inform us immediately if you should spill anything onto our carpets etc. This will allow us to rectify any further possible damages.

Mattress Damage (replacement costs):
We reserve the right to charge (individual guests or lead guests) for the 100% replacement of any mattress that has been compromised by urine. Replacement costs for – King Size mattress: £450.  Super King-Size mattress: £690.

Damage to The Bondgate property:
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability:
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

CCTV is in operation (throughout the hallway) at The Bondgate Boutique.

There is No member of staff permanently on site

There is ‘No’ member of staff permanently on site. However, the owners live directly opposite. The Bondgate Boutique is very safe and secure.  If you have any reservations or questions about the Bondgate Boutique we will be more than happy to discuss your requirements further.

What if we want Breakfast?

Breakfast is available at a number of outlets close to The Bondgate Boutique. Next door is the most convenient for our customers in The Plough Hotel Alnwick. Serving breakfast between the hours of 7:30 till 9:30.

Also, there is Barter Books, Baileys, McDonalds and Costa Coffee all just a short stroll into the town centre.

Further information for the above are:

Barter Books
Alnwick Station
Telephone: 01665 604888

Costa Coffee
69-71 Bondgate Within
Telephone: 01665 602701

When can we Check-In?

Bedrooms will be ready for use from 15:00 onwards. We will be available for check-in from 15:00 till 18:00.

A Self Check-In Service from 18:00 onwards:
If your arrival is after 18:00 you will be given an access code to the front door. We will send this information via text once you have telephoned us with ETA prior to your arrival.

What is the latest we can Check-Out?

Departure:
Rooms should be vacated by 10.00am on the day of your departure.

Wedding Guests - Party Goers

We ask that you treat the Bondgate Boutique as you would your own home, respect that of the other guests staying at the same time, should you return to your room late into the evening from your wedding or party event ‘please be quiet’. The Bondgate Boutique specialises in providing a discreet and quiet establishment. For this reason we don’t allow guests to bring back to the Bondgate any ‘none paying’ customers. Damage to any fixtures or fittings will be charged in full and added to your bill for full payment on departure.

Damage to The Bondgate property:
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability:
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

Where do we park our car?

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards. Parking is next door to the Bondgate Boutique in ‘The Ploughs car park’. Please don’t park in any other neighboring car parks other than that of The Plough Hotels, a (large graveled car park).

Car parking behind The Plough Hotel

What are your Cancellation Policies?

Cancellations:
Flexible Rates – Bookings can be cancelled up to 48 hrs before 15:00 on the day of check in free of charge. Bookings cancelled less than 2 days of check-in will incur a charge of 100% of the booking total.

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card  is not available.

Do you have any ground floor bedrooms?

Yes we do. In fact, we are one of only two accommodation providers to offer 4 or more bedrooms on the ground floor.

We have Bedrooms 1, 2, 3 and 4 all on the Ground Floor of the Bondgate. There are no steps leading into the Bondgate. One single ramp slope straight to the front door from the main street footpath with a slight raised lip of the carpet runner at the entrance.

Do you have rooms suitable for Disabled Access?

We have Bedrooms 1, 2, 3 and 4 all on the Ground Floor of the Bondgate. There are no steps leading into the Bondgate. One single ramp slope straight to the front door from the main street footpath with a slight raised lip of the carpet runner at the entrance.

Our bedrooms are not suitable for wheelchairs access.

TWIN rooms only at Tate House

We only have TWIN bedrooms over in Tate House: http://www.tatehouse.info/room-two.html

NO Children Under 15

No Children:
We have a NO CHILDREN under 15 policy in place (includes toddlers). The rooms at The Bondgate are in close proximity to one another. We cater exclusively for couple and business travellers who have chosen us for our discreet and quite atmosphere.

FAQ’s didnt solve your query?

Just contact us via the number below

Telephone Us

Please phone us on: 07725461181