Covid-19. Our Procedures and Guest Guidelines

To our valued customers.

As you may know, our business has been allowed to re-open. We will be opening our business on the 4th of July 2020. 

We will be following the government’s recommended guidelines to keep our employees and customers safe at all times.

Hygiene, cleanliness and sanitation have always and will always be the highest importance to us at The Bondgate Boutique. We ensure to keep communal surfaces/stair rails sanitised regularly throughout the day. On check out, each room will be thoroughly cleaned and sanitised ready for the next guest(s).

In addition, we have installed a hand sanitiser station at the front door and encourage all of our guests to sanitise their hands when entering/ leaving the property.

Check-in procedures will be a self-check-in service, therefore limiting contact with staff. Guest(s) will receive a text message on the morning or arrival with all the self-check-in details required. However, we are available 24 hours a day should assistance be required. 

The payment of the reservation will be charged via our contactless payment technology system. The card details provided on the booking will be charged on or before the day of arrival. 

We have always serviced rooms on a daily basis. We will now be offering our guests the choice of whether they would like their room to be serviced or not. Some guests may not feel comfortable having staff enter their bedroom on a daily basis during their stay. This is giving the guests the option if required. Servicing of rooms will be 10-11.30am.

We have an outdoor terrace area where social distancing is easily achieved. We ask you to adhere to social distancing when sitting in these areas. 

As restaurants and bars are set to reopen on the 4th of July also, it will be advisable to make reservations in advance. Most restaurants are offering takeaway services also. So you can enjoy our local restaurants’ food on our terrace if required.

We are carefully monitoring the ongoing situation. The most important thing is to make sure we conduct business in a safe environment for everyone.

If you have specific questions not addressed here please reach out to us on 07725461181.

We look forward to seeing you in the near future.

Leo & Charlotte
The Bondgate Boutique

The Bondgate Boutique

Covid-19 Our Procedures and Guest Guidelines

The Bondgate Boutique Alnwick

The safety of our guests