FAQ’s – Facts & Questions didn’t solve your query?

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FAQ’s – Facts & Questions

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards. Parking is next door to the Bondgate Boutique in ‘The Plough’s car park’. Please don’t park in any other neighbouring car parks other than that of The Plough Hotels, a (large gravelled car park).

Bedrooms will be ready for use as from 15:00 onwards.
*Coronavirus (COVID-19) Check-In Procedures, (for the foreseeable future).

We will TEXT you on the day of arrival with your (self-check-in) details. We will also provide our front door ‘Entry Code‘ information at this time. If you haven’t provided a mobile number or you have missed your text message you will need to telephone us. If you have any questions please email us. *We want our guest(s) to have a seamless, hassle-free and safe check-in.

We are limiting contact with our guests.
Safety is our number one priority.

Departure:
Rooms should be vacated by 10.00 am on the day of your departure.

Booking Terms:
Online or over the telephone bookings must be secured either by using an acceptable valid credit/debit card or by sending us a cheque. In the event of a ‘no show,’ the full amount of the entire stay will be charged in full.

Cancellations:
Flexible Rates – Bookings can be cancelled up to 2 days before 00:00 on the day of check-in free of charge. Bookings cancelled less than 2 days before 00:00 on the day of check-in will incur a charge of 100% of the booking total.

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card is not available.

Settlement of Account:
Settlement of your account is by cash, cheque or card.

Wedding or Partygoers:
Our guest house isn’t suitable for wedding goers or party animal. We ask that you treat the Bondgate Boutique as you would your own home, respect that of the other guests staying at the same time, should you return to your room late into the evening from your wedding or party event ‘please be quiet’. The Bondgate Boutique specialises in providing a discreet and quiet establishment. For this reason, we don’t allow guests to bring back to the Bondgate any ‘none paying’ customers. Damage to any fixtures or fittings will be charged in full and added to your bill for full payment on departure.

No Smoking:
For the comfort and safety of all guests in the Bondgate Boutique, we are exclusively non-smoking throughout. Abuse of this condition will incur a £100 surcharge fee to cover the cost of additional cleaning. In the event of Fire Alarm Activation, an additional charge of £100 will be incurred to cover the costs of the Fire Brigade call out.

No Pets:
We have a strict ‘no pets’ policy.

No Children:
We have a NO CHILDREN under 18 policy in place (includes toddlers). The rooms at The Bondgate are in close proximity to one another. We cater exclusively for couple and business travellers who have chosen us for our discreet and quiet atmosphere.

Takeaway Foods:

Takeaways (cooked fast foods) – We ask for you ‘NOT’ to bring fast foods back to the Bondgate Boutique. The smell gets into the very fabric of your bedroom –  including the chairs, curtains and throws etc.

Spillages:
Spillages are inevitable, however, please inform us immediately if you should spill anything onto our carpets etc. This will allow us to rectify any further possible damages. You will be responsible for the full cost of any replacement item damaged beyond new like condition.

Left Property:
Any items mistakingly left at our property will be stored for 1 week (7 days) only. However, if we get a request for return items we will make a small charge for handling @ £5 per item (not including postage and packaging).

Mattress Damage (replacement costs):
We reserve the right to charge (individual guests or lead guests) for the 100% replacement of any mattress that has been compromised by urine/red wine etc. Replacement costs for – King Size mattress: £450.  Super King-Size mattress: £690.

Damage to The Bondgate property:
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent, accidental or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the costs for payment to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability:
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

CCTV is in operation (throughout the hallway) at The Bondgate Boutique.

Breakfast is available at a number of outlets close to The Bondgate Boutique.

There is the Plough Hotel (next door), Barter Books, Alnwick Playhouse and Costa Coffee all just a short stroll from our front door.

Further information for the above are:

Plough Hotel
Just next door adjoining us.
Telephone: 01665 602395

Barter Books
Alnwick Station (100 yds)
Telephone: 01665 604888

Alnwick Playhouse
McKenna’s Cafe (80 yds)
Telephone: 01665 660685

 

Costa Coffee
69-71 Bondgate Within (250 yds)
Telephone: 01665 602701

Arrival & Parking:
Bedrooms will be available for use from 15:00 onwards. Parking is free throughout Alnwick, however parking is available courtesy of the Plough Hotel next door, a (large graveled car park).

Car parking behind The Plough Hotel

Bedrooms will be ready for use as from 15:00 onwards.

*Coronavirus (COVID-19) Check-In Procedures, (for the foreseeable future).

We will TEXT you on the day of arrival with your (self-check-in) details. We will also provide our front door ‘Entry Code‘ information at this time. If you haven’t provided a mobile number or you have missed your text message you will need to telephone us. If you have any questions please email us. *We want our guest(s) to have a seamless, hassle-free and safe check-in.

We are limiting contact with our guests.
Safety is our number one priority.

Departure:
Rooms should be vacated by 10.00am on the day of your departure.

You can always purchase a 1hr late check-out £20.00 per hr.

We have Bedrooms 1, 2, 3 and 4 all on the Ground Floor of the Bondgate. There are no steps leading into the Bondgate. One single ramp slope straight to the front door from the main street footpath with a slightly raised lip of the carpet runner at the entrance.

Our bedrooms are not suitable for wheelchairs access.

There is ‘No’ member of staff permanently on-site. However, the owners live just around the corner. The Bondgate Boutique is very safe and secure.  If you have any reservations or questions about the Bondgate Boutique we will be more than happy to discuss your requirements further.

Yes, we do. In fact, we are one of only two accommodation providers to offer 4 or more bedrooms on the ground floor.

We have Bedrooms 1, 2, 3 and 4 all on the Ground Floor of the Bondgate. There are no steps leading into the Bondgate. One single ramp slope straight to the front door from the main street footpath with a slightly raised lip of the carpet runner at the entrance.

It always pays to BOOK DIRECT.

Our customers will always get a better price by booking direct. Don’t be surprised if you get those little extras in your room on check-in.

We only have TWIN bedrooms over in Tate House: http://www.tatehouse.info/room-two.html

Our guest house isn’t really suitable for wedding goers or party animals. We ask that you treat the Bondgate Boutique as you would your own home, respect that of the other guests staying at the same time, should you return to your room late into the evening from your wedding or party event ‘please be quiet’. The Bondgate Boutique specializes in providing a discreet and quiet establishment. For this reason, we don’t allow guests to bring back to the Bondgate any ‘none paying’ customers. Damage to any fixtures or fittings will be charged in full and added to your bill for full payment on departure.

Damage to The Bondgate property:
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent, accidental or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the costs for payment to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Liability:
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

No Children:
We have a NO CHILDREN under 18 policy in place (includes toddlers). The rooms at The Bondgate are in close proximity to one another. We cater exclusively to couples and business travelers who have chosen us for our discreet and quiet atmosphere.

Telephone Us

Please phone us on: 07725 461 181