Facts & Questions
Booking & Payments
Booking & Payments
Book direct to SAVE up to 40% compaired to online pricing on third party websites like Booking.com etc.
All bookings must be prepaid by bankcard. We are unable to accept cash on arrival at the property. Payments are set out on our booking page and handled automatically and securely.
Non-refundable rates are discounted and may be charged at any point after booking, including immediately. Flexible rates are charged 2 days before arrival, as shown during the booking process.
If a payment card fails or requires verification, we’ll contact you with a secure link to update your details. Until payment is confirmed, final check-in information cannot be guaranteed.
Check-in
Check-in
There is no staffed reception or meet-and-greet service. We are owner-operated and live nearby, always contactable if needed.
If you would like to arrive earlier, we offer a ‘guaranteed early check-in from 13:00 for £20′ (priority cleaning and confirmed room access two hours before standard check-in), subject to availability and scheduling. Bookable during online reservations.
Early access before 15:00 cannot otherwise be guaranteed due to turnaround schedules.
Arrival & Parking
Arrival & Parking
We do not have on-site parking, but several convenient options are available nearby.
Bondgate Without: Overnight parking 6:00pm–9:00am
Greenwell Road Long-Stay (NE66 1HB): Free, 3–4 minutes’ walk
Free parking just next door. The Plough Hotel: Automatic Number Plate Recognition (ANPR) system. By arrangement (you must register your car’s registration with a member of staff) before leaving your car. We will send you further details on completion of a reservation. (Access to The Plough’s car park is via a narrow archway; most vehicles can manage with care).
Please visit our blog post on parking throughout Alnwick: Parking in Alnwick.
Breakfast & Food Options
Breakfast & Food Options
We are a ROOM-ONLY guest house and do not serve breakfast or any food on-site.
Alnwick has a strong independent food scene, with cafés, bakeries and cooked breakfasts all within a short walk. This gives guests flexibility on where, when, and how much they choose to eat.
Local recommendations are provided on our website (click here) and in your pre-arrival information.
Bedroom Types
Bedroom Types
We have no Twin or Single beds. But we do have:
- King Beds: Bedrooms 1 to 5
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Super King Beds: Bedroom 6 & 7
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Deluxe King Beds: Room’s 2 & 3 in Tate House (next door).
All bedrooms are En-Suite with walk in shower cubicles.
Left Luggage & Lost Property
Left Luggage & Lost Property
Left Luggage
We do not provide a guaranteed luggage storage service before check-in or after check-out.
Where possible, we may agree to hold luggage for a short period at our discretion. This is a courtesy only, is subject to availability, and cannot be guaranteed.
Lost Property
Guests are responsible for ensuring they have all personal belongings before departure.
Any items left behind in a guest bedroom will be retained for up to 14 days from the date of check-out. After this period, unclaimed items will be responsibly disposed of or donated.
If you would like your belongings returned, all postage or courier costs are payable by the guest. In addition, a £10 handling and administration fee will apply to cover the time required to process, package and arrange the return of lost property.
Payment of all applicable charges must be received before any items are dispatched.
House Standards
House Standards
We are a quiet, well-maintained guest house and ask guests to be respectful of others at all times.
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No parties, gatherings, or unregistered visitors
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Noise should be kept to a minimum, particularly in the evening between our quiet hours 20:00 till 7:00
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Smoking or vaping is not permitted anywhere inside our building
These standards help ensure a comfortable stay for everyone.
Care of Room, Damages & Liabilities
Care of Room, Damages & Liabilities
Guests are expected to take reasonable care of the room, furnishings, fittings, and communal areas during their stay.
Any loss, damage, or additional cleaning required as a result of reckless, negligent, or inappropriate behaviour, or failure to follow house guidance, may be charged to the guest. This includes (but is not limited to) damage to furniture, fixtures, bedding, towels, flooring, or equipment.
Charges are based on the actual cost of repair, replacement, or specialist cleaning, including associated labour and materials. These are operational recovery costs, not penalties.
We cannot accept liability for loss, damage, or theft of personal belongings unless it arises from proven negligence on our part. Vehicles and their contents are parked entirely at the owner’s risk.
The Bondgate Boutique cannot be held liable for disruption, loss, or inconvenience caused by events beyond our reasonable control, including but not limited to utility outages, adverse weather, third-party service failures, or local works.
Where appropriate, evidence may be relied upon to assess damage or misuse, including housekeeping reports, time logs, photographs, and CCTV footage covering public areas only.
Care of Room
Please report any issues during your stay so we can address them promptly.
Extractor fans in en-suite bathrooms may run automatically. This is intentional to remove moisture, protect the building, and prevent condensation. Closing the bathroom door reduces noise and condensation throughout the room.
Please, refrain from taking the bedroom television off the wall, any damage caused to either the wall bracket or the television itself will result in full replacement.
Security & Surveillance
Security & Surveillance
For the safety of guests and our building, CCTV operates in public areas only, including entrances and communal spaces. There is no surveillance inside bedrooms.
Fire safety equipment and alarms are in place throughout the property. Please do not interfere with or tamper with any safety systems.
